Privacy Policy
The Body Performance Therapy Centre
Last updated: 14 April 2026
1. Who We Are
TheBody Performance Therapy Centre ("we", "us","our") is a therapy and wellness practice based in the UnitedKingdom. We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR)and the Data Protection Act 2018.
If you have questions about this policy or your personal data, please contact us at: bodyperformancetherapy@outlook.comor by post at:
TheBody Performance Therapy Centre
Unit 2, The Hatchery,
Middle Aston, Bicester OX25 5QL
2. What Data We Collect
We may collect and process the following categories of personal data:
Contact information: Your name, email address, phone number, and postal address when you enquire about or book our services.
Health and medical information: Details about your physical condition, injuries, medical history, or treatment goals that you share with us so we can provide appropriate therapy. This is classified as special category data under UK GDPR.
Booking and appointment data: Records of your appointments, the services you have received, and any notes our practitioners make about your treatment.
Payment information: Details necessary to process payments for our services. We do not store full payment card details on our systems.
Website usage data: Our website may use essential cookies that are strictly necessary for the website to function (such as those required by our hosting platform, Webflow). These do not require your consent under PECR as they are necessary for the service you have requested.
Communications: Any messages, emails, or enquiries you send to us via our contact form or other channels.
3. How We Use Your Data
We use your personal data for the following purposes:
To provide our services: Processing your bookings, delivering therapy and treatment sessions, and managing your ongoing care. The legal basis for this is the performance of a contract with you, and where health data is involved, your explicit consent.
To communicate with you: Responding to your enquiries, sending appointment reminders, and providing aftercare advice. The legal basis is our legitimate interest in providing excellent client care.
To improve our website: Understanding how visitors use our site so we can improve the experience. The legal basis is our legitimate interest in improving our services. As noted above, we use privacy-friendly analytics that do not track individuals.
To comply with legal obligations: Maintaining records as required by law, including health and safety regulations and tax requirements.
4. Health and Medical Data
Some of the data we collect, such as information about your physical health, injuries, and medical conditions, is classified as special category data underUK GDPR. We process this data on the basis of your explicit consent, which we will obtain before your first treatment session. You may withdraw this consent at any time, though this may affect our ability to provide certain services to you.
5. How We Share Your Data
We do not sell, rent, or trade your personal data with third parties. We may share your data in the following limited circumstances:
Service providers: We may use third-party tools to manage bookings, process payments, or host our website (such as Webflow). These providers only process your data on our instructions and are bound by appropriate data protection agreements.
Legal requirements: We may disclose your data if required by law or in response to valid legal process.
With your consent: We may share information with other healthcare professionals if you ask us to, for example to coordinate your care.
6. How Long We Keep Your Data
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. As a general guide:
Client records and treatment notes: Retained for a minimum of 8 years after your last appointment, in line with professional body and insurance requirements.
Contact form enquiries: Retained for up to 12 months if you do not become a client.
Website analytics data: Plausible Analytics retains aggregated, anonymous data only. No personal data is stored.
7. Your Rights
UnderUK GDPR, you have the following rights regarding your personal data:
Right of access: You can request a copy of the personal data we hold about you.
Right to rectification: You can ask us to correct any inaccurate or incomplete data.
Right to erasure: You can ask us to delete your personal data, subject to any legal obligations we have to retain it.
Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
Right to data portability: You can request your data in a structured, commonly used format.
Right to object: You can object to processing based on legitimate interests.
Right to withdraw consent: Where we rely on your consent, you can withdraw it at anytime.
To exercise any of these rights, please contact us at bodyperformancetherapy@outlook.com.We will respond to your request within one month.
8. Cookies and Website Tracking
Our website may use essential cookies that are strictly necessary for the website to function (such as those required by our hosting platform, Webflow). These do not require your consent under PECR as they are necessary for the service you have requested.
9. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes using encrypted connections (HTTPS) on our website and restricting access to personal data to authorised personnel only.
10. Children
Our services may be used by individuals under 18 with parental or guardian consent.We do not knowingly collect personal data from children without appropriate parental consent.
11. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date.
12. Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). You can contact the ICO at ico.org.uk or by telephone on 0303 123 1113.
13. Contact Us
If you have any questions about this privacy policy or wish to exercise your rights, please contact us:
TheBody Performance Therapy Centre
Email: bodyperformancetherapy@outlook.com
Address:The Body Performance Therapy Centre
Unit 2, The Hatchery,
Middle Aston, Bicester OX25 5QL
Phone:07429 345298
